Apprentice Service Advisor

Salary: From £15,210.00 - £22,230.00 per annum

Apprentice Service Advisor – 12 Month Programme

Permanent, Full Time, Monday to Friday, 40 hrs per week, 8.30am to 5.00pm

Ernest Hatfield began selling motor vehicles in Sheffield in the 1920s, setting up one of the very first Jaguar dealerships in the world. Today, his legacy lives on, with other famous marques and locations added to the Hatfields portfolio creating a motor trade name that customers can trust.

We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. With a combination of classroom-based training and e-learning, you will be guided by your trainers and personal mentor along to the road to success. As well as employment in our Retailer, you will be given the training and support you need to develop both personally and professionally.

The Role

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

The Ideal Candidate:

To join the programme, applicants must possess the following:

  • Four GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and two other subjects (or ability to demonstrate these predicted grades)
  • Impeccable people skills
  • Clear and concise communication skills
  • A passion for everything automotive
  • Punctual and an excellent timekeeper
  • Highly motivated
  • Ability to work well under pressure
  • Ability to manage a varied workload


Benefits of working for Hatfields include a competitive salary, 22 days holiday + 8 Bank Holidays, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.


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