Permanent, Full Time, Monday – Friday, £21,000 per annum
Are you an experienced Customer Service or Contact Centre Advisor looking for a new challenge?
Would you like to take the next step in your career within a prestigious brand?
If the answer is YES, we want to hear from you! Hatfields have a fantastic opportunity for an experienced CRM Executive to be based at our Jaguar Liverpool dealership working for the Hatfields Group.
A competitive salary of £21,000 per annum depending on experience
22 days holiday + Bank Holidays
Manufacturer discounts up to 35% off new vehicles
Access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas,
Childcare voucher scheme & cycle to work scheme
These are just some of the reasons our team love working at Hatfields!
You will also receive the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.
What will I be doing?
Based within our Marketing function, the CRM Executive will be a varied role. Using our Pinnacle Data Management System, you will be responsible for:
Calling customers to advise them of due service and MOTs
Follow up customer satisfaction calls
Lapsed customer contact
Who are we looking for?
The role is predominantly based on the telephone, therefore call centre experience is essential. The successful CRM Executive will need a working knowledge of Microsoft Word, Outlook and Excel. You must be a team player, have a can do attitude and have a passion in delivering excellent customer service. As the role is based in our Jaguar dealership, a smart and professional appearance is required at all times. You will also have:
Excellent written and verbal communication skills
Strong technical ability
High attention to detail, with the ability to multitask while still maintain a high level of quality
Having a creative mindset in order to tackle difficult tasks
We are looking for someone with a working knowledge of automotive products, ideally with previous experience of working in a dealership environment.
Hatfields are one of the Sunday Times Top Track 250 private companies, recognising our continuing profit growth. We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results.
This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England. If you have a passion for customer service and have the skills to excel as our CRM Executive, click apply now!