Permanent, Monday to Friday with Saturday mornings on a rota basis
£28,500 Basic Salary with £36,500 OTE + Company Car
We are looking for an experienced Parts Manager to join our prestige Land Rover Retailer in Pickering. You will be responsible for the control, sourcing and supply of vehicle parts to both internal and external customers to achieve parts profit and volume objectives.
You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts go out to the technicians on time.
Ensure the accurate identification and provision of customer’s needs by accurately ordering and monitoring stock levels from suppliers;
Ensure all required parts and additional accessories are offered to customers ensuring customer satisfaction;
Manage stock movement in the most effective and efficient way to maximise resources including stock replenishment, special orders and obsolete items;
Source additional parts from outside the Dealership using the appropriate search methods;
Support the accurate input of information into the Dealer Management System
Review customer satisfaction results and take appropriate action to increase them
Respond to and resolve customer complaints in a professional manner
Work with other Heads of Departments to develop business strategy
This is a customer-facing role; you must have excellent interpersonal and communication skills together with a friendly and approachable manner.
You will be computer literate and obtain a full clean driving licence. Experience with Pinnacle would be an advantage however not essential as full training will be given.
Working for the Jaguar Land Rover retail network, you will receive full product training and have the ability to progress in your role through your career pathway.
Other benefits include a competitive bonus structure, 22 days holiday + 8 Bank Holidays, manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.
We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.