Product Genius

Salary: £18,000.00 per annum

Permanent, Full Time, £18,000.00 with Competitive Commission & Bonus Opportunity

THE JOB

At Hatfields we look for great people who share our passion for the Jaguar Land Rover brand. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

With our customers being at the heart of everything that we do, we are looking for an individual who can motivate the sales team on customer excellence and customer first behaviours. This role is ideal for somebody who is looking for a career change and would like to get some hand on experience in a sales environment.

The primary goals of the Product Genius are to ensure that a unique experience is provided to all customers and to assist them through the purchasing process. The Product Genius will achieve this by handling all walk-in guests, answering questions, educating the public about the brand & products, conducting test drives and other product familiarisation activities. Additionally, the Product Genius will assist customers with the reservation, ordering and delivery processes of their vehicle. An implicit responsibility of the Product Genius is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the brand values.

Other duties include:

  • Responsible for downloading all product bulletins from the manufacturer’s website and understanding changes to the range. You will also become the lead on these things and help the sales executives to understand the changes.
  • Being the main point of contact when it comes to offering and upselling accessories.
  • Attend all Manufacturer product courses and become accredited before becoming a fully qualified Sales Executive.
  • Engaging with customers who are looking at future models and keeping them informed in the buying cycle.
  • Ensuring all vehicles are fully configured for online services and assisting customers when creating their accounts.
  • Responsible for showroom vehicles, ensuring they are configured correctly, they have accessories, they have price boards, etc.
  • Responsible for ensuring we have a new car display on site and on Auto Trader.
  • Helping with showroom launches and product placements (networking)

SKILLS

You should demonstrate the following skills and experience:

  • Excellent communication skills with ability to build strong relationships
  • Ability to organise and prioritise work effectively
  • Experience working in a face to face customer environment
  • IT literate

COMPANY

Working for the Jaguar Land Rover retail network, you will receive full product training that will allow you to grow your knowledge of vehicle specifications, finance packages, insurance, accessories, vehicle choice and negotiation to confidently build and close a deal.

Other benefits includes 22 days holiday + 8 Bank Holidays, manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.

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