Permanent, Full Time, Monday to Friday with Saturday mornings on a rotaPrevious experience in a Service Advisor role is essentialSalary £25,000 basic with £30,000 realistic OTE
This is a fantastic opportunity for a Service Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.
Working as part of the customer service team, you will be responsible for ensuring customer’s cars are serviced and repaired to the highest possible standards.
The key responsibility of this role is to achieve the highest possible customer satisfaction as measured against the manufacturer national average.
Maintaining data quality is essential including accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into our IT system to maximise the quality and content of the customer database.
Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom retained.
Other duties include:
Managing progress of jobs
Offering customers products and services
Reporting on various matters to the Service Manager
Performing administrative functions
Updating client accounts
Managing customer correspondence
You will be required to maximise profit per customer visit by up-selling and actively and professionally promoting products and explaining the value of additional work to customers. Therefore, you will need to be an excellent communicator and be able to generate the required sales and profits while maintaining the bond of trust with customers.
This role requires a great deal of product knowledge, good communications skills, selling skills and customer service skills.
This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England.