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Service Advisor

Hatfield – JLR Shrewsbury

£29,000.00 with a £6,000.00 Bonus Opportunity

Monday – Friday Rota between 08:00 – 18:00 (45 hours per week)

  • 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service.
  • Bonus scheme
  • Contributory workplace pension scheme
  • Career progression opportunities
  • Uniform provided to include PPE.
  • Access to discounts on retailers, restaurants, holidays and much more
  • Company pension
  • Cycle to work scheme.
  • Employee discount
  • On-site free parking
  • Referral programme

About the role…

  • Be able to effectively manage your time ensuring that you are prepared for the day ahead.
  • You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
  • Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
  • You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
  • Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
  • Process client information and vehicle details accurately in our systems.
  • Keep clients updated of progress throughout the repair process.
  • Coordinate with workshop controller to ensure timely completion of repairs.
  • Produce accurate invoices detailing the work carried out.
  • Ensure that clients are completely satisfied post visit.
  • Be competent in handling client complaints and objections.
  • Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.

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