Service Advisor

Salary: £25,000 per annum + Bonus

Permanent, Full Time, 8am – 6pm Monday to Friday with Saturday mornings on a rota
Previous experience in a Service Advisor role is essential & experience of Pinnacle is desirable
Salary dependent on experience

Due to continued growth and increased volumes we have a fantastic opportunity to work as part of the customer service team at our Land Rover retailer in Pickering.

The key responsibility of this role is to achieve the highest possible customer satisfaction.

You will be responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved, liaising with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the Retailer from start to finish.

Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained.

You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system to maximise the quality and content of the customer database. Other duties include handling customer enquiries, processing customer correspondence and promoting products by explaining the value of additional work.

You will be friendly and personable with excellent communication and customer service skills. You will be able to generate the required sales and profits while maintaining the bond of trust with customers.

This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England.

Your application has been successfully sent.

JUNE 1st
for visits and viewing

Service departments already up and running

We’re delighted that we’ve been able to open our doors for customers again, following government guidelines.

All the PPE is in place, our staff have had their additional training and we are ready to welcome you and your vehicle. We have done everything to ensure that you can come to Hatfields with complete confidence that your safety is assured.

Click here for further information