Full Time, Monday – Friday with Saturday mornings on a rota basis
Basic Salary £35,000 plus a bonus plan worth £15,000.
We’re looking for a dynamic and exceptional individual to proactively manage the Service Team at our Land Rover Shrewsbury Retailer.
This is a rare opportunity for an experienced Service Manager who is looking to take the next step with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.
On a day to day basis you will be responsible for ensuring customer’s cars are serviced and repaired to the highest possible standards. This role requires a great deal of product knowledge, good communications, selling and customer service skills.
You will be required to maximise profit per customer visit by professionally promoting products and explaining the value of additional work to customers. Therefore, you will need to be an excellent communicator and be able to generate the required sales and profits while maintaining the bond of trust with customers.
First and foremost you’ll be delivering measurable excellent customer service to our customers but you’ll also …
Have technical knowledge of vehicles and the support functions
Have strong management and leadership skills
Be highly organised with attention to detail
Fully understand how to deliver an ‘end to end’ service to customers
Be a proactive team player
Be enthusiastic and results driven
Have a desire to succeed and meet and exceed our expectations
Be fully computer literate with experience of dealership systems
Be knowledgeable about the local area in a way that will benefit the business
Previous experience in a Service Manager or similar role within the motor trade is essential and a business, sales or marketing related qualification will be an asset.
Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies.