Showroom Host / Receptionist

Salary: £8.15 per hour

Description

Permanent, Part Time, Alternate Weekends + Holiday Cover Experience of Microsoft Word & Excel is essential Previous customer relations and reception experience is also essential We are looking for a confident individual who enjoys dealing with people, both in person and over the phone. This is a pro-active role where an excellent first impression is critical, from a polite and attentive welcome to a timely, professional and helpful answer to incoming calls. The main duties of this role are:
  • To provide a high standard of customer service to visitors.
  • Politely and professionally making a number of follow up calls to customers.
  • Responsible for all aspects of database reporting and administration.
  • Documenting all incoming calls for the dealership.
  • Utilising manufacturer marketing materials and local suppliers to produce professional communications.
  • Planning and implementing various events, including product launch, promotional weekends and drive days.
  • Telephoning customers to maintain database cleanliness and to establish basic market research.
  • Working with the General Manager to identify and implement marketing campaigns and strategy to be delivered across varying media.
  • Utilising manufacturer marketing materials and local suppliers to produce professional communications.
  • To operate the switchboard and provide an efficient, helpful and professional service to all incoming and outgoing callers, directing calls to the appropriate person / department or taking accurate messages.

Skills

With high standards of professionalism and personal presentation, you will have strong interpersonal and communication skills. Committed to customer excellence you will need to be positive, flexible and able to work calmly under pressure. Computer literacy is essential. You will receive comprehensive training and support from the dealership and the manufacturer that will allow you to grow your full knowledge of the business. Hatfields are one of the largest family owned and managed businesses in the North of England. Our website will tell you more about us, what we do and why we do it so well – www.hatfields.co.uk

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