Permanent, Full Time, Monday to Friday plus Saturday mornings on a rota basis
Competitive salary with fantastic bonus potential
Previous experience in a similar role or as a qualified technician within the Motor Trade is essential to be considered for this position.
As the Workshop Controller for the Jaguar brand you are accountable for the performance of the workshop. You are the pivotal person who ensures the department delivers work on time and to a high standard
Through effective resource allocation, efficient work scheduling, ensuring workshop machinery and tools are maintained, and that equipment, stock and consumables are well managed you will contribute to the success of the business.
Be responsible for the efficient running of the workshop and maintaining high levels of productivity.
Ensure the workshop machinery and tools are maintained, thus maintaining a professional workshop environment at all times.
Install a ‘right first time’ mentality with all your direct reports.
Provide technical support when required, during training or MOT testing.
Ensure team compliance with processes to ensure recording and invoicing accuracy
Ensure good housekeeping and security in the workshop, leading by example.
Liaise with the Service department to ensure customers are kept informed and manage any complaints that may arise.
You will demonstrate:
Prior knowledge of the automotive industry
Proven experience of coaching and mentoring staff
A passion for customer service Jaguar offers you an excellent opportunity to develop your skills and will provide you with training and an excellent career pathway.
This is a fantastic opportunity to work for a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service. Hatfields are one of the largest family owned and managed businesses in the North of England.