Warranty / Service Administrator

Salary: £19,000 - £22,000 per annum

Permanent, Full Time, Monday – Friday, £19,000 - 22,000 Depending on Experience

THE JOB

We are looking for an enthusiastic individual who will form an integral part of our service operation at our Liverpool Land Rover business. You will assume responsibility for our warranty administration process at Liverpool ensuring that it meets with both our internal requirements and the manufacturer’s standards, these being: Claim Process You will accurately process warranty claims, paying attention to accuracy of our paperwork, i.e. supporting documentation, technicians write up’s, fault code print out’s, time recordings, etc. Preparing for the customer visit You will review the inbound diary ensuring that manufactures bulletins are adhered to and where applicable, parts are ordered in a timely fashion to ensure we maximize our first-time fix visit potential. Parts Returns You will be expected to oversee the safe return of displaced warranty parts in accordance with the manufactures requirements. Self-Audits You will be expected on a monthly basis to undertake a warranty self-audit with the Service Manager / Head of Business and record your results. Self-Billing Invoices You will process on a weekly basis the SBI (self-billing invoice) and record short payments, ensuring that all short payments are fully investigated and if applicable re-submitted. In addition, you will investigate any such claim rejections, updating both Service Manager / Head of Business on a weekly basis on our warranty debt situation. In addition, you will be expected to produce internal invoices following the preparation of both new and used cars. You will also be expected to support service reception during busy periods & cover training and or holiday periods with telephone answering, diary maintenance, upsell and customer handover process.

SKILLS

You should demonstrate the following skills and experience:
  • Excellent administration & organisation ability
  • Experience of interacting with a 3rd party
  • High level of attention to detail & accuracy
  • Excellent communication skills with ability to build strong relationships
  • Ability to organise and prioritise work effectively
  • Ability to respond to any internal and external queries effectively, whilst providing excellent customer service

COMPANY

Working for the Jaguar Land Rover retail network, you will receive full product training and have the ability to progress in your role through your career pathway. Other benefits include a competitive commission structure, 22 days holiday + 8 Bank Holidays, manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme. We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.

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