Your vehicle is your own safe space. We’ve ensured that Hatfields is too.

Hatfields showrooms re-open 2 December 2020 for visits and viewing. Service departments are already up and running.

We’re delighted that we’ve been able to open our doors for customers again, following government guidelines.

All the PPE is in place, our staff have had their additional training and we are ready to welcome you and your vehicle. We have done everything to ensure that you can come to Hatfields with complete confidence that your safety is assured.

Looking after you, as well as your vehicle. The changes we have made to keep you safe during the COVID pandemic.

Our priority is to look after you, as well as your vehicle – and our staff. We have invested in a range of measures and processes to keep everyone safe, and on arrival at Hatfields you will notice some major changes. These include social distancing floor markings, as well as wipes, masks and protective screens. These measures will be in place until such times as we are advised they are no longer required. Your safety will always be paramount.

For vehicle viewing and test driving, each vehicle is fully sanitised throughout and re-sanitised every time a customer or member of staff sits in them, with disposable seat covers, floor mats, steering wheel covers, key bags and sanitised air conditioning systems.


Our service departments remain fully operational, by appointment, as we have been during recent months. You can book in for service with confidence about safety and sanitisation. We have also supplemented our loan car fleets to make it easier for you to stay mobile while your vehicle is with us.

Car Sales – Select, Click, Drive

For new and used car sales, we recommend our online Click, Select and Drive service. It enables you to choose your vehicle on our website and arrange to buy or reserve it, arrange finance and a part exchange valuation from your home, then collect your car from us. With all cars, new or used, you can also view online with ‘live video’ during opening hours.

Our sales teams are available in the background to help you remotely either on the phone, with on-line chat or via video link and can guide you through the online process to purchase.

Gareth Williams
Managing Director

PPE and cleanliness

All our staff are fully equipped with appropriate PPE and are tested using infrared thermometers. We’ve established additional cleaning procedures throughout too, including disinfecting all touch points on our vehicles.

Personal hygiene

We provide hand sanitiser for you when you visit – and although you won’t be welcomed with the customary Hatfields handshake, you will be welcomed with a smile and great personal service, at a safe distance.

Your service booking throughout the COVID-19 pandemic - A step-by-step guide.

Prior to your arrival at Hatfields

You will receive a pre-call by our duty service advisor to confirm your allocated arrival / collection time. It is important that you keep to these times so we can adhere to government guidelines regarding social distancing.

Preparing your vehicle

Please can we ask that you remove all personal belongings from your vehicle prior to arrival. If your car is in for service, please ensure that your locking wheel nut removal key is left in the car for us to use.

On arrival at Hatfields

Please can we ask that you turn off your air conditioning prior to exiting your car. We only need your ignition key and or smart key, these will be placed in a secure key bag during your visit. We cannot accept keys on bunches.

Collecting your vehicle when service is completed

As our service department may be working to reduced hours, please confirm a collection time with your duty service advisor. For your safety your car will be sanitised before you collect it.


We accept personal debit card, personal credit card and bank transfer as methods of payment. Please note that unfortunately we do not accept cash.

Book your service appointment with confidence today.

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