Customer Survey

Personal Details

When thinking about your experience with Hatfields how would you rate the following; 1 = Very Poor and 10 = Outstanding

First Impressions

How would you rate the appearance & cleanliness of the showroom;

What was your first impression of the sales team:


Acknowledgement of you and others with you;

Communication, how well did the salesperson:

Listen to and understand your needs;

Talk in terms you understand;

Vehicle Knowledge

Did you find the salesperson knowledgeable and able to:

Explain and demonstrate the features of the vehicle;

Answer any technical questions you may have had;

Demonstration or Test Drive:

Was the test drive tailored to your needs;

The overall test drive experience;

Financial Transaction

How professional was the salesperson in:

Explaining the financial packages available;

Explaining the financial transaction;


How would you rate the delivery of your new vehicle:

Demonstration of the controls and features of the vehicle;

Explanation of the terms and conditions of the warranty;

Overall delivery/handover experience of your new vehicle;


Do you feel that all involved genuinely appreciated your business;

Did the salesperson contact you within the first 2 days to ensure that you were completely satisfied;


Did the salesperson introduce you to:

The Head of Business;

The After Sales team;


Did we fulfill all the commitments we made to you;

How likely is it that you will use the dealership for servicing;

Your Comments

Thank you for taking the time to complete our questionnaire.


Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director