Customer Survey

Personal Details

When thinking about your experience with Hatfields how would you rate the following; 1 = Very Poor and 10 = Outstanding

First Impressions

How would you rate the appearance & cleanliness of the showroom;

What was your first impression of the sales team:

Courteousness;

Acknowledgement of you and others with you;

Communication, how well did the salesperson:

Listen to and understand your needs;

Talk in terms you understand;

Vehicle Knowledge

Did you find the salesperson knowledgeable and able to:

Explain and demonstrate the features of the vehicle;

Answer any technical questions you may have had;

Demonstration or Test Drive:

Was the test drive tailored to your needs;

The overall test drive experience;

Financial Transaction

How professional was the salesperson in:

Explaining the financial packages available;

Explaining the financial transaction;

Handover

How would you rate the delivery of your new vehicle:

Demonstration of the controls and features of the vehicle;

Explanation of the terms and conditions of the warranty;

Overall delivery/handover experience of your new vehicle;

Appreciation

Do you feel that all involved genuinely appreciated your business;

Did the salesperson contact you within the first 2 days to ensure that you were completely satisfied;

Relationship

Did the salesperson introduce you to:

The Head of Business;

The After Sales team;

Relationships:

Did we fulfill all the commitments we made to you;

How likely is it that you will use the dealership for servicing;

Your Comments

Thank you for taking the time to complete our questionnaire.

HATFIELDS SHOWROOMS RE-OPEN
JUNE 1st
for visits and viewing

Service departments already up and running

We’re delighted that we’ve been able to open our doors for customers again, following government guidelines.

All the PPE is in place, our staff have had their additional training and we are ready to welcome you and your vehicle. We have done everything to ensure that you can come to Hatfields with complete confidence that your safety is assured.

Click here for further information