Customer Survey

Personal Details

When thinking about your experience with Hatfields how would you rate the following; 1 = Very Poor and 10 = Outstanding

First Impressions

How would you rate the appearance & cleanliness of the showroom;

What was your first impression of the sales team:

Courteousness;

Acknowledgement of you and others with you;

Communication, how well did the salesperson:

Listen to and understand your needs;

Talk in terms you understand;

Vehicle Knowledge

Did you find the salesperson knowledgeable and able to:

Explain and demonstrate the features of the vehicle;

Answer any technical questions you may have had;

Demonstration or Test Drive:

Was the test drive tailored to your needs;

The overall test drive experience;

Financial Transaction

How professional was the salesperson in:

Explaining the financial packages available;

Explaining the financial transaction;

Handover

How would you rate the delivery of your new vehicle:

Demonstration of the controls and features of the vehicle;

Explanation of the terms and conditions of the warranty;

Overall delivery/handover experience of your new vehicle;

Appreciation

Do you feel that all involved genuinely appreciated your business;

Did the salesperson contact you within the first 2 days to ensure that you were completely satisfied;

Relationship

Did the salesperson introduce you to:

The Head of Business;

The After Sales team;

Relationships:

Did we fulfill all the commitments we made to you;

How likely is it that you will use the dealership for servicing;

Your Comments

Thank you for taking the time to complete our questionnaire.