Permanent, Full Time, Monday to Friday with Saturday mornings on a rota, if you work a Saturday you will receive the following Wednesday afternoon as time off in lieu.
With a minimum 5 years experience in a Service Advisor role, Salary £35,000.00 PA
This is a fantastic opportunity for a current Senior Service Advisor or a Service Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service
Working as part of the customer service team, you will be responsible for ensuring customer’s cars are serviced and repaired to the highest possible standards.
The key responsibility of this role is to achieve the highest possible customer satisfaction as measured against the manufacturer national average.
Maintaining data quality is essential including accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into our IT system to maximise the quality and content of the customer database.
Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom retained.
Other duties include:
- Managing progress of jobs
- Offering customers products and services
- Reporting on various matters to the Service Manager
- Performing administrative functions
- Updating client accounts
- Managing customer correspondence
You will be required to maximise profit per customer visit by up-selling and actively and professionally promoting products and explaining the value of additional work to customers. Therefore, you will need to be an excellent communicator and be able to generate the required sales and profits while maintaining the bond of trust with customers.
This role requires a great deal of product knowledge, good communications skills, selling skills and customer service skills.