Head of Business

Salary: £60k Basic Salary with £90k OTE

Permanent, Full Time, £60k Basic Salary with £90k OTE, Company Car & Private Healthcare


Reporting directly to the Managing Director, you will develop, cascade and deliver stretching but achievable operating plans with clear financial and customer service KPIs. Through proactive leadership you shall imbed customer first behaviours into all your staff. You will be pivotal in the recruitment, development and retention of a high performing team, as well as ensuring effective relationships are nurtured with customers, the manufacturer and suppliers.

Candidates with experience in setting up a used car operation we would especially like to hear from.

We are looking for an enthusiastic individual who shares our passion for the brand through:

  • Ensuring retailer financial performance is ahead of or in line with plan;
  • Achieving sales volumes and profitability targets;
  • Ensuring customer satisfaction results meet targets for all areas of the business;
  • Ensuring staff turnover is minimal and that you recruit the best talent for your team;
  • Ensuring staff engagement and training and development targets are delivered;
  • Delivering developmental plans for all direct reports.


You should demonstrate the following skills and experience:

  • Commercial awareness and a good understanding of market trends & manufacturer initiatives
  • Experience working in a busy retailer
  • Ability to identify training and development needs
  • Strong networking and leadership skills

This is not a position for a strategist or an administrator. We require a highly involved general manager who will be working in a customer facing environment, being an integral part of the sales and aftersales process.


Benefits include a highly competitive salary and bonus structure, 22 days holiday + 8 Bank Holidays, extremely desirable employee car ownership scheme ranging in price from £190-£270 per month depending on vehicle choice (Jaguar, Land Rover or Volvo), manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies.

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