Head of Business

Salary: £85,000 OTE

Permanent, Full Time, Competitive Salary £85k OTE, plus Company Car


Reporting directly to the Managing Director, you will develop, cascade and deliver stretching but achievable operating plans with clear financial and customer service KPIs. Through proactive leadership you shall imbed customer first behaviours into all your staff. You will be pivotal in the recruitment, development and retention of a high performing team, as well as ensuring effective relationships are nurtured with customers, the manufacturer and suppliers.

Candidates with experience in setting up a used car operation we would especially like to hear from.

We are looking for an enthusiastic individual who shares our passion for the brand through:

  • Ensuring retailer financial performance is ahead of or in line with plan;
  • Achieving sales volumes and profitability targets;
  • Ensuring customer satisfaction results meet targets for all areas of the business;
  • Ensuring staff turnover is minimal and that you recruit the best talent for your team;
  • Ensuring staff engagement and training and development targets are delivered;
  • Delivering developmental plans for all direct reports.


You should demonstrate the following skills and experience:

  • Commercial awareness and a good understanding of market trends & manufacturer initiatives
  • Experience working in a busy retailer
  • Ability to identify training and development needs
  • Strong networking and leadership skills

This is not a position for a strategist or an administrator. We require a highly involved general manager who will be working in a customer facing environment, being an integral part of the sales and aftersales process.


Benefits include a highly competitive salary and bonus structure, 22 days holiday + 8 Bank Holidays, extremely desirable employee car ownership scheme ranging in price from £190-£270 per month depending on vehicle choice (Jaguar, Land Rover or Volvo), manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.

Your application has been successfully sent.


Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director