Parts Advisor

Salary: £9.25 per hour

Permanent, Full time, Monday – Friday with Saturday mornings on a rota

Salary £9.25 per hour  

This is a rare opportunity for an experienced Parts Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.

You will work as part of a small, close-knit team, dealing with general parts and service enquiries, as well as administering the ordering and return of parts.

You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts go out to the technicians on time.

Other duties will include:

  • Advising customers how to solve a problem with their vehicle and which parts they will require
  • Taking orders from customers face to face, over the phone and by email and arranging delivery
  • Parts Delivery including upselling to local garages
  • Dealing with payments, raising invoices and issuing receipts
  • Checking the availability of parts on the computerised stock system
  • Obtaining parts from the storeroom or if out of stock, ordering them from suppliers
  • Maintaining shelf displays and updating stock records

This is a customer-facing role; you must have excellent interpersonal and communication skills together with a friendly and approachable manner. You will be computer literate and obtain a full clean driving licence. Experience with Pinnacle would be an advantage however not essential as full training will be given.

Hatfields are one of the Sunday Times Top Track 250 private companies, recognising our continuing profit growth.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results.

Your application has been successfully sent.

TEMPORARY CLOSURE OF HATFIELDS RETAILERS

Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director