Product Genius

Salary: Competitive

Permanent, Full Time, Competitive starting salary.

THE JOB

At Hatfields we look for great people who share our passion for the Jaguar Land Rover brand. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

With our customers being at the heart of everything that we do, we are looking for an individual who can motivate the sales team on customer excellence and customer first behaviours.

The primary goals of the Product Genius are to ensure that a unique experience is provided to all customers and to assist them through the purchasing process. The Product Genius will achieve this by handling all walk-in guests, answering questions, educating the public about the brand & products, conducting test drives and other product familiarisation activities. Additionally, the Product Genius will assist customers with the reservation, ordering, and delivery processes of their vehicle. An implicit responsibility of the Product Genius is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the brand values.

SKILLS

You should demonstrate the following skills and experience:

  • Excellent communication skills with ability to build strong relationships
  • Ability to organise and prioritise work effectively
  • Experience working in a face to face customer environment
  • IT literate

COMPANY

Working for the Jaguar Land Rover retail network, you will receive full product training that will allow you to grow your knowledge of vehicle specifications, finance packages, insurance, accessories, vehicle choice and negotiation to confidently build and close a deal.

Other benefits include a competitive commission structure, 22 days holiday + 8 Bank Holidays, manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results. Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies. Our website will tell you more about us, what we do and why we do it so well.

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