Service Advisor

Salary: £25,000 per annum + Bonus Opportunity

Permanent, Full Time, 8am – 6pm Monday to Friday with Saturday mornings on a rota

Previous experience in a Service Advisor role is essential & experience of Pinnacle is desirable

Due to continued growth and increased volumes we have a fantastic opportunity to work as part of the customer service team at our Land Rover retailer in Pickering.

The key responsibility of this role is to achieve the highest possible customer satisfaction

You will be responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved, liaising with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the Retailer from start to finish.

Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained.

You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system to maximise the quality and content of the customer database. Other duties include handling customer enquiries, processing customer correspondence and promoting products by explaining the value of additional work.

You will be friendly and personable with excellent communication and customer service skills. You will be able to generate the required sales and profits while maintaining the bond of trust with customers.

This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England.

Your application has been successfully sent.

TEMPORARY CLOSURE OF HATFIELDS RETAILERS

Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director