Service Manager

Salary: £35,000 Basic Salary with £47,000 OTE

Full Time, Monday – Friday with Saturday mornings on a rota basis

Basic Salary £35,000 plus a competitive bonus plan  + Company Car.

We’re looking for a dynamic and exceptional individual to proactively manage the Service Team at our Jaguar Hull Retailer.

This is a rare opportunity for an experienced Service Manager who is looking to take the next step with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.

On a day to day basis you will be responsible for ensuring customer’s cars are serviced and repaired to the highest possible standards. This role requires a great deal of product knowledge, good communications, selling and customer service skills.

You will be required to maximise profit per customer visit by professionally promoting products and explaining the value of additional work to customers. Therefore, you will need to be an excellent communicator and be able to generate the required sales and profits while maintaining the bond of trust with customers.

First and foremost you’ll be delivering measurable excellent customer service to our customers but you’ll also …

  • Have technical knowledge of vehicles and the support functions
  • Have strong management and leadership skills
  • Be highly organised with attention to detail
  • Fully understand how to deliver an ‘end to end’ service to customers
  • Be a proactive team player
  • Be enthusiastic and results driven
  • Have a desire to succeed and meet and exceed our expectations
  • Be fully computer literate with experience of dealership systems
  • Be knowledgeable about the local area in a way that will benefit the business
  • Previous experience in a Service Manager or similar role within the motor trade is essential and a business, sales or marketing related qualification will be an asset.

Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and has regularly featured as one of The Sunday Times Top Track 250 companies.

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Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director