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Showroom Host

Permanent, Part Time, 36 hours, Four days per week, Monday – Thursday

Salary £23,400.00 Full Time Equivalent (based on 45 hours)

Experience of Microsoft Word & Excel is essential

Previous customer relations and reception experience is also essential

THE JOB

We are looking for a confident individual who enjoys dealing with people, both in person and over the phone. This is a pro-active role where an excellent first impression is critical, from a polite and attentive welcome to a timely, professional and helpful answer to incoming calls.

The main duties of this role are:

  • To provide a high standard of customer service to visitors.
  • Politely and professionally making a number of follow up calls to customers.
  • Responsible for all aspects of database reporting and administration.
  • Documenting all incoming calls for the dealership.
  • Utilising manufacturer marketing materials and local suppliers to produce professional communications.
  • Planning and implementing various events, including product launch, promotional weekends and drive days.
  • Telephoning customers to maintain database cleanliness and to establish basic market research.
  • Working with the General Manager to identify and implement marketing campaigns and strategy to be delivered across varying media.
  • Utilising manufacturer marketing materials and local suppliers to produce professional communications.
  • To operate the switchboard and provide an efficient, helpful and professional service to all incoming and outgoing callers, directing calls to the appropriate person / department or taking accurate messages.

With high standards of professionalism and personal presentation, you will have strong interpersonal and communication skills. Committed to customer excellence you will need to be positive, flexible and able to work calmly under pressure.  Computer literacy is essential.

COMPANY

Benefits of working for Hatfields include a competitive salary, 22 days holiday + 8 Bank Holidays, manufacturer discounts up to 35% off new vehicles, access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas, childcare voucher scheme & cycle to work scheme.

We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results.  Hatfields are one of the largest family owned and managed businesses in the UK with sites across the North and Central England and we have just celebrated our 100 year anniversary.   Our website will tell you more about us, what we do and why we do it so well. In 2022 Hatfields were awarded Jaguar Group of the Year and ranked 2nd best Land Rover Group of the Year.

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