Warranty Administrator

Salary: £23,000 per annum basic + £2,000 Bonus Opportunity

Full Time, Permanent, Monday – Friday, 8.00am – 5.30pm

Competitive Salary & Bonus Opportunity

This is a rare opportunity for a Warranty Administrator who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.

We are looking for a confident individual who enjoys dealing with people, both in person and over the phone to work at our prestige Land Rover showroom in Liverpool. This is a pro-active role and requires a professional and helpful manner.

Duties

  • Ensure all warranty work claimed is submitted in a timely fashion in line with manufacturer guidelines and standards
  • Authorise consumable and internal parts requisitions
  • Achieve the requirements of VQM, CEM and CVHSO
  • Process job cards and ensure peripheral requirements are met
  • Review warranty reporting systems with the Service Manager and initiate improvements where possible
  • Keep records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
  • Reporting to Service Manager when frontline staff are not completing records correctly when warranty is diagnosed on a vehicle
  • To maintain effective relationships with other company employees, specialist repairers and Manufacturers representatives
  • Keep everybody up to date of forthcoming recall campaigns and changes in warranty/goodwill procedures
  • Provide cover for the Service Team as and when required

Person Specification

  • Previous experience of working in an Aftersales motor industry is ESSENTIAL.
  • Communicate clearly and concisely with all members of staff.
  • Ability to record and accurately maintain record information is essential.
  • Discuss and negotiate agreeable solutions to customer problems.
  • Strong understanding of customer expectations, customer handling skills and empathy.
  • Ability to follow a rigid process dictated by manufacturer on an accurate and consistent basis.

Previous experience in a main dealer environment administering warranty and managing service customer enquiries would be beneficial. Full training will be given to the chosen candidate.

Hatfields are one of the largest family owned and managed businesses in the North of England.

Your application has been successfully sent.

HATFIELDS SHOWROOMS RE-OPEN
JUNE 1st
for visits and viewing

Service departments already up and running

We’re delighted that we’ve been able to open our doors for customers again, following government guidelines.

All the PPE is in place, our staff have had their additional training and we are ready to welcome you and your vehicle. We have done everything to ensure that you can come to Hatfields with complete confidence that your safety is assured.

Click here for further information