Warranty Administrator

Salary: £23,000 per annum basic + £2,000 Bonus Opportunity

Full Time, Permanent, Monday – Friday, 8.00am – 5.30pm

Competitive Salary & Bonus Opportunity

This is a rare opportunity for a Warranty Administrator who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.

We are looking for a confident individual who enjoys dealing with people, both in person and over the phone to work at our prestige Land Rover showroom in Liverpool. This is a pro-active role and requires a professional and helpful manner.

Duties

  • Ensure all warranty work claimed is submitted in a timely fashion in line with manufacturer guidelines and standards
  • Authorise consumable and internal parts requisitions
  • Achieve the requirements of VQM, CEM and CVHSO
  • Process job cards and ensure peripheral requirements are met
  • Review warranty reporting systems with the Service Manager and initiate improvements where possible
  • Keep records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
  • Reporting to Service Manager when frontline staff are not completing records correctly when warranty is diagnosed on a vehicle
  • To maintain effective relationships with other company employees, specialist repairers and Manufacturers representatives
  • Keep everybody up to date of forthcoming recall campaigns and changes in warranty/goodwill procedures
  • Provide cover for the Service Team as and when required

Person Specification

  • Previous experience of working in an Aftersales motor industry is ESSENTIAL.
  • Communicate clearly and concisely with all members of staff.
  • Ability to record and accurately maintain record information is essential.
  • Discuss and negotiate agreeable solutions to customer problems.
  • Strong understanding of customer expectations, customer handling skills and empathy.
  • Ability to follow a rigid process dictated by manufacturer on an accurate and consistent basis.

Previous experience in a main dealer environment administering warranty and managing service customer enquiries would be beneficial. Full training will be given to the chosen candidate.

Hatfields are one of the largest family owned and managed businesses in the North of England.

Your application has been successfully sent.

TEMPORARY CLOSURE OF HATFIELDS RETAILERS

Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director