Contact Us

Hatfields take pride in the service we provide, not only at our dealerships but also through all interactions with our customers.

If you would like to praise one of our team, offer a suggestion or have a complaint, the first port of call is always our Head of Business, although we are a group we run each business individually and these people are best placed to answer your concern or thank you for your feedback.

We will respond to all correspondence within 24 hours and we will always aim to answer any complaint in full within 48 hours of receipt. If you do not gain a satisfactory response then you should contact Hatfields Head Office and the appropriate Director will take ownership of your issue and work to resolve the complaint. Most issues are resolved within 24 hours of receipt but more complex problems can take longer.

Where a complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR processes:

  1.  Where your complaint does not relate to a financial service, Motor Codes CTSI certified Alternative Dispute Resolution (ADR). Their consumer helpline is available on 020 7344 1651 or you can visit their website at https://www.themotorombudsman.org/consumers/make-a-complaint.
  2. Where your complaint relates to Financial Services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.

TEMPORARY CLOSURE OF HATFIELDS RETAILERS

Following the announcement from the Government, we have temporarily closed all of our Hatfields sites.

Our number one priority is the health and wellbeing of our employees, customers and communities.

For all our key worker customers our Liverpool, Hull, Shrewsbury and Pickering Land Rover sites are contactable for breakdown and emergency repairs for both Jaguar and Land Rover. We will also keep you on the road with Jaguar Land Rover breakdown courtesy cars. Contact any of these locations directly if you require assistance on the numbers below and tell them how they can help. For all our other customers please contact Jaguar Roadside Assistance on 0800 246 844, Land Rover Roadside Assistance on 0800 521 786 or Volvo Assistance on the following numbers Freephone 0800 777116 or if using a mobile 0208 603 9416.

Hatfields Land Rover Hull – 01482 645 413
Hatfields Land Rover Liverpool – 0151 559 3000
Hatfields Land Rover Pickering – 01751 477 177
Hatfields Land Rover Shrewsbury – 01743 450 045

All forthcoming new and used car handovers will be postponed, our sales teams will be in touch with new arrangements when we re-open.

I wish you and your family good health during this time.

Gareth Williams
Managing Director