In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR processes:
- where your complaint does not relate to a financial service, Motor Codes CTSI certified Alternative Dispute Resolution (ADR). Their consumer helpline is available on 020 7344 1651 or you can visit their website at www.adr.motorcodes.co.uk,
- where your complaint relates to Financial Services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at firstname.lastname@example.org or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.