Hatfields News

5 Things Every Good Car Retailer Should Do

The rise of the internet has brought with it the decline in high street shopping and caused a shift towards ecommerce, especially in the past two years. However, buying a car in person will always be an activity that most people want to do in person rather than online. This is because buying a car is an experience and not the same as buying a jumper on the internet, and with this experience comes a whole lot of questions and requirements. So, what makes a good car retailer? Whether it is a new personal car, or a company car, it is vital to understand what to keep an eye out for at the next car retailer you visit.


Arguably the most important factor is reputation, as this will help both the customer and retailer. A good reputation gives you peace of mind that the people you’ll speak to really know their stuff and can be trusted to match you with a great new vehicle. By going to a retailer with a good reputation, you can expect that you will encounter qualified and skilled salesmen that will provide all the information that you need to know before you buy. Opting for an established retailer that has a great reputation for service means you’re likely to have a positive car buying experience and the more likely you will return there in the future due to their comprehensive knowledge and care for their customers.

The Staff

Buying a car is a large investment and a good car retailer should be able to assist you throughout your journey to help you make the best decision for your circumstances. Having friendly and helpful staff will help you along the buying process. Any retailer’s main objective has to be providing first-class service for their customers. The staff need to approachable and able to answer any queries you have with confidence. There will always be some staff members with less experience than others, but those who are happy to quickly find out what they don’t already know to make sure that you have the most accurate information possible is always a good sign.


Every car retailer wants to guarantee that their customers are always satisfied. One way to do this is by ensuring that the car being sold is running smoothly with proper maintenance, which is really important if you’re buying a used vehicle. Therefore, it is important to find out whether the mechanics who work at the next retailer you visit are specialists in the makes and models they have on offer. Other retailers may have mechanics with a generalised knowledge, however this could limit the service you may receive, and you may end up having to find a specialist anyway. Specialist mechanics understand every model and its potential issues, and when an approved used vehicle has been maintained by them throughout, it may have a full-service history with their expertise, which in turn comes with its own benefits.

The Stock

Every successful car retailer needs to ensure the quality of vehicles and services they provide is at the highest level. Therefore, their stock needs to be constantly updated by providing the newest models and ensuring that older models are of a great specification to give new models some in-house competition. This can range from luxury comfort features, body features, fuel economy, ease of use and then some.


One thing that is sought out for by every customer is being able to buy products at a lower cost, so looking for a car retailer offering competitive prices and affordable options is valuable, alongside assurances as to the quality and reliability of the vehicles on offer. Whether you’re looking at new cars or used cars, knowing that they are reasonably priced can help with your decision. Things to look for include financing options that can spread the cost of the car and with specialist retailers, these options tend include some tempting exclusive offers.

Next, see five big reasons why you should buy your next car from Hatfields.